Facility Management Application

Ask James

Managing one or more offices and hundreds of workplaces involves a varied and intensive set of tasks, often with multiple departments and vendors. Effective software is crucial in order to plan and deal systematically with the increasing flow of different operations, bookings, disruptions and enquiries, including in the financial aspects. Ask James will accelerate and improve the flexibility and quality of the IT, HRM, and FM processes by delivering integrated IT solutions. This FMIS (Facility Management Information System) solution is developed on the flexible and powerful ServiceNow platform. It offers maximum control and insight in the flow of requests, disruptions, bookings and reports and makes them much easier to manage.

Features of Ask James⤵

Empower your FM-team with one, highly automated solution for servicing the organisation well. No more excel lists, substantial cut back on sending emails and focus on what really matters: the business. Let your FM-team get the job done with focus on end users. Ask James brings structure, automation, supports the workflow processes, cuts back the waste (on time, material and people) and provides clear, real time overviews. Check out what the application Ask James includes ⤵

1 | Order management

The core of Ask James is powerful order management. Requests, bookings, disruption reports etc. can be sent to the FM department via the user portal, scanning a QR-code on specific locations like meeting rooms and toilets, or simply by calling the Facility Management helpdesk. Based on the type and location of the request or disruption, it is forwarded to the correct service provider automatically or after approval by the FM coordinator. For each order different suborders can be sent to different service providers, while you maintain a clear overview. Ask James offers also an ‘event’ option which provides a comprehensive overview of multiple orders related to a specific event.

2 | Visitor registration and parking management

Ask James offers the possibility of registering visitors and requesting access passes and parking spaces. The system shows the number of free parking spaces. Integrations with external systems to update the parking space availability can easily be established. Reserve parking places for customers and employees, manage parking lots and see usage and have a clear overview of parking reservations​.

3 | Space/art management

Ask James offers extensive building management for space allocation and the charging of costs. Employees can book a meeting room via the FM portal or directly in Outlook. The booking can include catering orders and devices such as a projector or flipchart. In case of conflicting bookings a conflict report is issued allowing the end-user to enter an alternative. The digital planning board and the floor view show which rooms have been booked and by whom. The FM coordinator can see conflicting bookings and intervene if necessary. You can even manage your art collection with the FM app, by registering the location of the artworks, their dimensions, value, condition and information about the artist and more.

4 | Floorplan designer

Ask James allows you to rapidly create your own interactive floor- plans. The app converts files from AutoCAD, after which you can decide which design layer you want to use in the app. Next you easily mark a room or area and add information, after which the space is clickable. It is just as simple as that.

The near future...

We started the development of Ask James with several hospitality functions and integration with Exchange, including an Outlook plug- in. In the near future we will add real estate management, as well as contractmanagement, facilities dashboard/reporting, sustainability management, AutoCad integration, access management, landscaping management, fleet management, inventory management, inspection management, procedure checklist for technical staff, quality and risk management, customer satisfaction, and more!