In a world where Environmental, Social, and Governance (ESG) considerations are at the forefront of business strategy, harnessing and interpreting ESG data has become a pivotal driver of success. It's not just about compliance; it's about making informed decisions that impact your organization's sustainability, reputation, and bottom line.
Technology and employees’ expectations of it are constantly evolving. Security and compliance requirements are intensifying. Remote working means employee access to digital services is more important and scrutinized, especially for external users of your services.
Customers expect a seamless user experience when interacting digitally with your services in today's market.
Enterprise Service Management (ESM) is your organization’s route to centralizing this service delivery: Transforming service experiences and increasing operational efficiency.
ESM is a key tool to accelerate your enterprise’s technology-driven business transformation. While ESM isn’t digital transformation in itself, it helps enable it. How? By applying ITSM practices and benefits to wider business areas:
Human Resources (HR)
ESM enables all these teams to offer and deliver enterprise services, rapidly and intuitively. Streamlining, automating, and optimizing workflows across your entire enterprise — for better performance, service delivery, and results.
Service management has shifted from IT-centric to enterprise-wide models. For organizations adjusting to increased remote working, it’s vital to deliver shared services efficiently and cost-effectively.
But this can be tough. Complex, siloed tools and platforms scupper productivity, service delivery, and efficiency, hiking up costs.
ESM is the solution. It helps organizations articulate and consistently offer their services to employees through a unified portal, accessible 24/7. One of ESM’s objectives is to bring internal processes together via an integrated approach.
Several factors have driven ESM’s comprehensive, integrated approach:
With unified processes, your teams will have the right information available, at the right time. Naturally, each department or team works with their own processes and tools. However, with an ESM approach, all these processes come together to deliver a seamless user experience. That enhances:
This is for service management that aligns with business goals, and guarantees compliance and cost efficiency.
For further details on ESM, visit our in-depth page here.
IT Service Management (ITSM) creates the foundation for ESM. ESM cherry-picks relevant ITSM workflows, introducing their structure to other business areas. ESM can encompass the entire enterprise: From HR to finance, facilities to marketing, and so on.
To read more about the links and differences between ITSM and ESM, click here.
IT leaders are ideally placed to drive ESM transformation across their company. Leveraging their ITSM expertise, they can light the way to increased efficiency, minimized costs, and improved employee experience and productivity.
Key outcome-based ESM benefits are:
With smarter, more efficient digital workflows.
Leave IT cost headaches and finance shortages behind.
Through control, adaptability, and an all-round view of your IT ecosystem.
Minimize service interruptions and downtime.
All departments can access the right information, when they need it.
Boosting productivity and motivation.
Choosing the right ESM tool starts with identifying your enterprise’s main issues — and critical success factors. With quality ESM tooling, you’ll:
As a leading ESM platform, ServiceNow helps you kickstart better service delivery:
Our knowledgeable consultants will help you work that out. We have years of experience bringing ESM to life for wide-ranging customers (particularly in finance and digital services).
Harnessing ServiceNow Enterprise Service Management, we’ll help you transform your business outcomes.
We don’t just deliver platform knowledge. We’re a trusted, reliable partner for ESM implementation and beyond:
Leveraging ServiceNow's robust technology, DXC can give your enterprise the tools it needs to stay agile and navigate disruption:
Contact our ESM ServiceNow team to learn more about how our Enterprise Service Management solution with ServiceNow can help accelerate your customers’ technology-driven business transformation and empower your IT ecosystem.
Contact us by filling out the form, and one of our ESM ServiceNow experts will be in touch shortly.
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DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues beyond our ServiceNow capabilities at DXC.com.
