Service Connector Application

Speed up custom interface development. Easily maintain multiple interfaces.

Service Connector ApplicationsThe Service Connector App is designed to support in quickly creating custom interfaces between the ServiceNow platform and other systems. While the ServiceNow platform itself offers many quick pre-made connectors, the Service Connector serves the need where a custom connection is required and time is crucial. Development is substantially sped up by providing a way to set up interfaces via the UI, without having to write code.


Service Connector app 2.1.2

Continuing our dedication to superior integration solutions, we've released the new Version 2.1.2 of our Service Connector App on the ServiceNow Store. This update includes essential compatibility with the Washington DC release of ServiceNow and introduces several user-driven enhancements designed to enrich your experience.

What's new in version 2.1.2?

Enhanced parameter configuration: The 'Parameter' field on Field Maps has been extended from 40 to 255 characters, allowing for more detailed inputs.
Advanced collection field support: Dot walking is now enabled on the 'Collection' field for more dynamic data gathering in Collect/Union Configurations.
Improved field mapping options: Users can now select display values for reference/choice fields in outbound mappings, enhancing data accuracy and context.
Immediate processing capability: Adding an 'Execute Now' button on Collect/Union Configurations permits the instant initiation of outbound bulk processing.

Get Started with the latest update:

To leverage these new capabilities, update your Service Connector App via the Application Manager, which allows admins to manage licensed applications seamlessly. For more details on updating apps, visit ServiceNow Docs.

Speed up Scripted Development

When lacking a native connector, the development of custom interfaces can be time consuming. Especially if it is meant to be a robust solution that can handle all the little technical details, send messages in the right order, provide error handling and have an intuitive overview for daily operations. The Service Connector provides a UI-based way to configure custom interfaces quickly in a codeless fashion but allows for more complex operations using scripts. A central queue provides easy tracking of all activity and an informative error handling helps determining issues during development and operation of your interfaces.


Features of the Service Connector Application

   Major ServiceNow tables within ITSM and Foundation Data can be interfaced with.
   The Service Connector can be set up to work as a case exchange, a hub between other systems or as an event receiver.
   Both enterprise industry standards of REST and SOAP are supported. Inbound and outbound interface traffic can use either freely.
   Allows for bi-directional, synchronous (instant) and asynchronous (scheduled) processing.

User Benefits

  • This application is time saving. Create custom APIs within a day! Prerequisites are a finalized design and working inter-system networking. Implementation speed also depends on the technical level of the person implementing.
  • The logging is extensive! In case something happens, easily find the issue in the central queue and its logs.
  • The configuration is data driven. Everything can be configured from the UI, no coding necessary.

Request a demo of the Service Connector App

The Service Connector is a tool to speed up scripted REST API and SOAP Web Services development by providing a way to set up interfaces via the UI, without having to write code. This allows for quick iteration and prototyping as well as easier changes down the line. In addition, it adds a central queue and error handling to help development along and provide a clear and easy way to track interface activity once operational.

  • Get insight into the building blocks of the Service Connector. See how it integrates into the ServiceNow platform. Learn how easy it is to set up.
  • See the Service Connector in action using a common process such as Incident Management.
  • Get your questions answered.
  • No commitment required.

Request your demo with the form at the right!