Service Connector Application

Speed up custom interface development. Easily maintain multiple interfaces.

Request a demo

SCA-iconThe Service Connector App is designed to support in quickly creating custom interfaces between the ServiceNow platform and other systems. While the ServiceNow platform itself offers many quick pre-made connectors, the Service Connector serves the need where a custom connection is required and time is crucial. Development is substantially sped up by providing a way to set up interfaces via the UI, without having to write code.

 

Service Connector app 2.2.2

We're pleased to introduce Version 2.2.2 of our Service Connector App, now available in the ServiceNow Store. This update supports the ServiceNow Xanadu release and introduces important enhancements designed to make your integration tasks more efficient.

What's new in version 2.2.2?

  • Robust Transform Engine (RTE) Support:
    This feature uses ETL definitions and integrates with the Identification and Reconciliation Engine (IRE) to enhance the integrity of CMDB tables' integrity while processing inbound asynchronous bulk data transactions from various data sources.
  • OpenAPI Documentation Generation:
     Generate API documentation in OpenAPI Specification (OAS) v3.0.1 for all inbound configurations tied to an interface and external system. This documentation can be used for a wide range of applications, including generating code, testing, and more.
  • Enhanced Trigger Flexibility:
    Outbound configurations can now be initiated from events without the need to meet predefined conditions. This update also allows for processing response data through an inbound bulk splitter configuration, offering greater flexibility in handling bulk data.
  • Quality of Life Improvements:
    We've introduced an option to omit the default 'result' wrapper for all outbound responses linked to an external system, simplifying data management and response parsing.


Get started with the latest update!

To access these new features, please update your Service Connector App through the Application Manager. This platform enables administrators to manage installations and updates of licensed applications efficiently. For detailed guidance on managing applications, visit ServiceNow Docs.

Speed up Scripted Development

When lacking a native connector, the development of custom interfaces can be time consuming. Especially if it is meant to be a robust solution that can handle all the little technical details, send messages in the right order, provide error handling and have an intuitive overview for daily operations. The Service Connector provides a UI-based way to configure custom interfaces quickly in a codeless fashion but allows for more complex operations using scripts. A central queue provides easy tracking of all activity and an informative error handling helps determining issues during development and operation of your interfaces.

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Features of the Service Connector Application

✓   Major ServiceNow tables within ITSM and Foundation Data can be interfaced with.
✓   The Service Connector can be set up to work as a case exchange, a hub between other systems or as an event receiver.
✓   Both enterprise industry standards of REST and SOAP are supported. Inbound and outbound interface traffic can use either freely.
✓   Allows for bi-directional, synchronous (instant) and asynchronous (scheduled) processing.

User Benefits

  • This application is time saving. Create custom APIs within a day! Prerequisites are a finalized design and working inter-system networking. Implementation speed also depends on the technical level of the person implementing.
  • The logging is extensive! In case something happens, easily find the issue in the central queue and its logs.
  • The configuration is data driven. Everything can be configured from the UI, no coding necessary.

Request a demo of the Service Connector App

The Service Connector is a tool to speed up scripted REST API and SOAP Web Services development by providing a way to set up interfaces via the UI, without having to write code. This allows for quick iteration and prototyping as well as easier changes down the line. In addition, it adds a central queue and error handling to help development along and provide a clear and easy way to track interface activity once operational.

  • Get insight into the building blocks of the Service Connector. See how it integrates into the ServiceNow platform. Learn how easy it is to set up.
  • See the Service Connector in action using a common process such as Incident Management.
  • Get your questions answered.
  • No commitment required.

Request your demo with the form at the right!
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contact@dxcservicenowbusinessgroup.com

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DXC ServiceNow Business Group Europe

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues beyond our ServiceNow capabilities at DXC.com.