IT4IT with ServiceNow: Radically simplifying IT Operations for the modern enterprise

Eliminate silos in your IT ecosystem by implementing the IT4IT framework with ServiceNow. Humanize IT, reduce tech debt, and enable agile innovation – all while keeping your IT ecosystem secure.

Why IT4IT with ServiceNow?

Most large organisations are in a perfect storm. IT systems and development need to be faster and safer, but budgets are tighter and talent is harder to come by – and the need to humanize IT is great.

At the same time, most CIOs don’t have transparency and traceability in their IT investment risks and costs. And everything in the system from ITIL to DevOps, security compliance and FinOps has its own practices and language.

They all need a radically simplified way of working. A single, common toolkit that creates a digital management capability you didn’t have before – one that supports the agile advancement of business goals while ensuring operational security.

IT4IT offers an end-to-end framework for managing the IT value chain. Combined with the powerful capabilities of ServiceNow, it provides a solid foundation for your teams to gain visibility into the black box of IT investment, automate workflows from a good foundation, and integrate IT processes across your entire organization for a seamless, simplified user experience.

DXC’s expert, multidisciplinary team has helped organisations like yours to implement IT4IT on the ServiceNow platform, helping them create more innovative, agile IT operations without risking system stability.

How IT4IT with ServiceNow can transform your organizational capability

Ecosystems are getting more complex, tech debt is rising and there’s a rising pressure to do everything faster and safer. IT4IT with ServiceNow gives you a new foundation from which to address these challenges. Here’s how:

Humanize your IT systems: Create a heatmap of the gaps in your ecosystem and move towards a simplified process and tooling landscape – creating a better user experience, improving performance, and reducing response times.
Build without increasing complexity and risk: Implement new processes and innovations while maintaining the integrity of existing systems, ensuring continuous operations and minimizing risks.
See into the black box of your IT investments: Gain real-time visibility of the risks and value of IT operations, incidents and application changes, so you can make data-informed decisions across the IT lifecycle, from demand management to deployment.
Create automation opportunities: Give yourself a solid data foundation for creating automations that function reliably across previously unintegrated applications, teams and IT value chains.
Scale with less tech debt: ServiceNow and IT4IT creates a simplified, more agile IT ecosystem so you can scale and pivot in response to business demands and market changes.

Take control of IT value chain management

CIOS, CTOs and IT Directors – are you asking questions like “how do we be more innovative?” or “how do we adopt more automation?” or “how do we create a more agile way of working?” The answer is more than a new tool or platform, you need a new way of organising your IT value chain.

Combined with the Now platform from ServiceNow, IT4IT gives you transparency, traceability and comprehensive control over the IT value chain. Here’s how it works:

Strategy to Portfolio:

Align your IT investments with business goals by managing portfolios and tracking demand and resource allocation in real-time via ServiceNow.

Requirement to Deploy:

Streamline development and project management with a unified toolkit that makes a faster time-to-market possible without inflating deployment risks.

Request to Fulfill:

Automate service requests and standardize request fulfillment processes to eliminate bottlenecks and ensure your employees receive effective IT support in good time.

Detect to Correct:

Proactively and automatically detect incidents and resolve them before they impact business operations with ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM).

IT4IT with ServiceNow: A new foundation for IT Transformation

IT4IT with ServiceNow lets you simplify and optimize complex IT environments – as if your entire ecosystem was designed to work together, end-to-end, from the very beginning:

Unified IT value chain: Manage the entire IT lifecycle, from strategy to incident resolution, on a single platform.
Automated workflows: With a standardized framework underpinning your data and processes, you can automate routine tasks and free up teams to focus on strategic initiatives.
Real-time data insights: You can finally gain real-time visibility into IT performance, costs, and risks across your entire IT ecosystem so you can develop better informed strategies.
Seamless legacy system integration: Create simplified logic and workflows between existing and new IT infrastructure with a unified platform.
Scalability: With a solid digital management foundation, your IT operations can scale to meet the evolving demands of the business without creating new tech debt.

Why choose DXC for IT4IT and ServiceNow?

Our multi-disciplinary team has extensive experience in IT transformation and implementing IT4IT frameworks. It includes experts in architecture, FinOps, data, OCM, business process design and change management. This enables us to bring a cross-functional perspective for a robust implementation.

Partnering with DXC, a trusted ServiceNow partner, means:

Decades of multi-disciplinary experience in IT transformation to ensure your organization adopts IT4IT and ServiceNow without issue.
Existing IT infrastructure is fully integrated into the new IT4IT processes, allowing for modernization without disruption.
Ongoing support – from strategy development to implementation and beyond – to ensure your IT operations continue to perform optimally.

”Immediately you notice the many benefits…” – Terberg Group

With DXC’s help, Terberg implemented an integrated platform using ServiceNow to achieve greater transparency in IT performance and costs.

...we have made our environment completely transparent now, which is beneficial for decision making, the allocation of costs and charging the right businessline.” – Marco de Hair, IT manager Terberg

The solution allowed Terberg to:

Create more agility in their teams
Improve end-user experience and performance
Gain visibility into IT-costs, -consumptions and performance.

Terberg case study and see how DXC’s solution improved performance and efficiency at Terberg.