▶ Challenge
NN has the ambition to provide an optimal "You experience" to her past, present and future staff in the HR domain. For this reason they wanted to replace the Topdesk solution with ServiceNow HR. Why? With ServiceNow we can leverage synergies between IT, Facilities and HR in ServiceNow. NN also wanted to boost knowledge management processes in the HR organization. And establish global HR processes to the largest extend possible by harmonizing, optimizing and innovating HR processes.
▶ Solution
We provided NN with a global ServiceNow HR solution covering:
- Advanced Case management
- Knowledge management, move all HR information and knowledge to one place
- Employee Service portal
- Extensive HR Service catalogue
- Secure ticket exchange with IT for HRIT related incidents, changes and requests
- HR agent training
▶ Results
- Single way of working for all HR functions, improving productivity and service delivery
- One single (integrated with IT and Facilities) portal for all employee’s needs. Including requests, knowledge articles and questions
- Increased satisfaction within staff due to the ease of accessing and finding all HR services
- Visibility and communication of cases and services to management, staff and employees. Improvind efficiency and transparency
Would you like to know more about this solution and what we possibly can do for you? Please contact us
The HR portal for Nationale Nederlanden is finished! NN now has one single (integrated with IT and Facilities) portal for all employee’s needs. Including requests, knowledge articles and questions. This makes it easy for employees to access and find all HR services. With one goal....increasing satisfaction!
![Workplace-Header-2048-x-1032-wit[12]](https://dxcservicenowbusinessgroup.com/hs-fs/hubfs/Workplace-Header-2048-x-1032-wit%5B12%5D.webp?width=1946&height=272&name=Workplace-Header-2048-x-1032-wit%5B12%5D.webp "Workplace-Header-2048-x-1032-wit[12]")