How ServiceNow process optimalisation can help regain focus to the actual work instead of doing the administration

IT leaders need more transparency than ever before: For effective process optimization, to hone in on opportunities for improvement, and to pinpoint areas that can benefit from intelligent workflow automation.

The major barrier? Traditional process optimization approaches are expensive, lengthy, and fail to deliver consistently accurate results. Poring over KPIs and reports, spending hours in process mapping workshops, and bringing in external consultants might be the norm, but it’s certainly not optimal. After all that, IT leaders often still struggle to get a consensus on where to focus optimization and automation — even following months of work and investment upwards of $100,000 per process. With IT being the true backbone of business efficiency, IT directors need a far better solution.

Introducing ServiceNow process optimization: Eliminating these barriers, enabling you to X-ray your processes with a single click. With intuitive process optimization and intelligent enterprise service management that minimizes admin to enhance productivity. Enabling you to rapidly, continually, and proactively spot bottlenecks, and action improvements and automations faster.

Process optimization with ServiceNow: Enabling fast, data-driven improvements

✓ Quick, in-depth, end-to-end analysis of business processes

• Complete visibility into process flows from audit trail data
• Identify bottlenecks and weak points
• Instantly monitor and analyze performance and conformance
• Continually optimize and improve

✓ Visualize and compare process models

• View executed workflows in interactive process graphs
• Gain clarity across complex resource prioritization
• Jumpstart performance analysis with pre-built metrics

✓ Easy collaboration and sharing

• Intuitive note creation
• Collaboration-boosting process map
• Implement clear governance and control
• Enhance productivity with workflow automation

✓ Take action with the integrated continual improvement workflow

• Easily submit improvement initiatives within PO workbench
• Maintain status visibility of previously requested CIM

✓ Integrate with performance analytics and benchmarks

• Investigate under-performing KPIs
• Accelerate root cause analysis
• Link Performance Analytics KPIs to optimization initiatives
• Track business value generated

Optimize ESM and enhance productivity with ServiceNow

ServiceNow delivers the forward-thinking service management practices you need to enhance productivity organization-wide. Intuitive digital ESM lays foundations for continual process optimization and workflow automation, for integrated IT that just works.