The IT4IT Capability Scan drives digital transformation at Belastingdienst (the Dutch Tax and Customs Administration).

Getting on the right track with an IT4IT Capability Scan

By starting with an IT4IT Capability Scan, the DXC team guides its clients towards a manageable, actionable and highly detailed IT transformation blueprint. As a result, rather than the organisation’s IT goal state coming across as an unreachable, intimidating fantasy, our clients see a clear and motivating path ahead. This is populated with achievable - yet appropriately ambitious - IT transformation milestones. One client we helped by using the IT4IT Capability Scan is the Dutch Tax and Customs Administration (Belastingdienst). With over 3500 employees in IT Services, the IT4IT Capability Scan was a perfect match to transform and optimize the processes. 

DXC’s IT4IT Capability Scan is, therefore, the ideal introduction to the IT4IT framework. A clear, tangible blueprint is crucial to effectively aligning internal lT transformations. The IT4IT Capability Scan provides this, breaking down the initial steps into practical, manageable stages, and introducing IT4IT in an accessible and manageable format.

"The IT4IT Capability Scan showed us a comprehensive, cohesive, interdependent insight and a pragmatic roadmap to optimize the delivery of our IT Services to the business."

— Digital Transformation Program Manager, Belastingdienst


Business Challenges

  • Satisfy the increasing (ad-hoc) compliance and regulation requirements
  • Address multiple, concurrent disconnected IT initiatives
  • Better equip IT landscape and operating model to drive digital transformation ambitions


DXC has become a strategic partner guiding the Dutch Tax and Customs Administration (Belastingdienst) in its service management digital transformation based on the IT4IT Reference Architecture.


How did DXC help

  • Conducted a pragmatic assessment resulting in an IT4IT blueprint over all IT capabilities
  • Delivered an integrated insight into value and priority of initiatives to optimize service operations and delivery
  • Produced a comprehensive, pragmatic three-year roadmap of initiatives attuned to corporate strategy to begin digital transformation
  • Supplied a hands-on, pre-filled backlog of Epics that can be incorporated directly into the Agile/SAFe methodology


  • Provides direct insight into what IT operating model challenges to address
  • Improves insight in the value potential of IT4IT
  • Establishes a sound plan to form new transformation initiatives and prioritize existing ones into a comprehensive transformation program
  • Provides an integrated and interdependent view on service management with a plan to optimize delivery that reduces costs and optimizes control and value

Watch the conversation in the webinar with Belastingdienst on their journey to digital transformation (language  = Dutch).

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